Shipping & Returns

Shipping Methods

We offer standard shipping across Australia. Delivery times vary by location:

  • Metro areas: 3-5 business days
  • Regional areas: 5-7 business days
  • Remote areas: 7-10 business days

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size.

Exact destinations and rates are displayed at checkout.

What if my parcel is lost in transit?

If a parcel is lost before confirmed delivery, we will replace or refund your order in accordance with Australian Consumer Law. Carrier investigations help us determine what occurred, but they do not limit your rights..

Return Policy

We accept returns in compliance with Australian Consumer Law.
You are entitled to a return or exchange if the item:

• is faulty
• is not as described
• is not of acceptable quality

Due to the nature of fine jewellery and for safety and quality control reasons, we do not offer change-of-mind returns.

My item has a mark, variation or small difference — is this a fault?

Not necessarily.
Small variations in:

• finishing
• hallmarking
• thickness
• shape
• weight

can occur due to workshop differences and small-batch production, especially in lightweight fine-gold pieces.
These are considered normal characteristics rather than faults. If you are unsure whether a variation is within normal parameters, we will happily assess it.

What if my jewellery breaks?

If a piece has a manufacturing defect, it will be assessed under our warranty and replaced or refunded as required by ACL.

Damage caused by:

• impact
• pressure
• bending
• pulling
• improper storage

is not considered a manufacturing fault. 

These examples are general guidelines only. All concerns are assessed in accordance with Australian Consumer Law.

Return Requirements

  • Items must be unused and in original condition
  • Original packaging must be included
  • Proof of purchase required

These requirements apply to change-of-mind returns only. Faulty or misdescribed items do not need to be in unused condition.

Nothing in this policy limits your rights under Australian Consumer Law.

How to Return

Contact us at hello@solirah.com.au to initiate a return. We'll provide you with return instructions and a return authorization number.

Refunds

Refunds are processed within 5-7 business days after we receive your return.